Patient Experience Coordinator
1 week ago
As a key member of our team, you will play a pivotal role in analyzing patient feedback and complaints to drive process improvements. Your mission is to optimize patient interactions, reduce turnaround time, and foster a culture of exceptional care.
- Drive process excellence through analysis of patient feedback statistics and implementation of corrective actions.
- Collate and present insightful data to the management team to inform strategic decisions.
- Analyze patient complaints using root cause analysis (RCA) and corrective action plans (CAPA) to improve processes.
- Develop programs to enhance patient interaction at various touchpoints, ensuring seamless delivery of services.
- Recommend quality improvement initiatives to boost patient satisfaction and outcomes.
- Maintain Brand Standards across the department, ensuring consistency and excellence.
- Facilitate effective communication with concerned teams to maintain turnaround times and report on progress.
- Identify system loopholes and develop remedial measures to ensure continuous improvement.
Key Responsibilities:
- Monitor and analyze patient feedback to drive process improvements.
- Present insights to the management team to inform strategic decisions.
- Develop programs to enhance patient experience.
- Recommend quality improvement initiatives.
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