Collections Team Lead

7 days ago


Mumbai, Maharashtra, India Firstsource Full time
Join Our Team

We are seeking a skilled Collections Executive to join our dynamic team. As a key member of our US credit card collections team, you will be responsible for handling inbound and outbound collections calls for US credit card customers. Your primary goal will be to resolve payment discrepancies, negotiate settlements, and manage accounts in a professional and courteous manner.

Responsibilities:

  • Handle inbound and outbound collections calls for US credit card customers
  • Resolve payment discrepancies, negotiate settlements, and manage accounts
  • Ensure accurate data entry and documentation for each case
  • Achieve collection targets while maintaining a high level of customer service

Requirements:

  • Minimum 6 months of experience in BPO collections
  • Knowledge of US credit card services and collections process preferred
  • Strong communication and negotiation skills
  • Ability to work in rotation shifts, including night shifts
  • Good problem-solving skills and attention to detail


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