Head Collections

4 days ago


Mumbai, Maharashtra, India Hiranandani Financial Services Full time

Role Objective:

  • Oversee the entire collections function for the organization, ensuring timely recovery of dues while maintaining customer relationships and reducing delinquency.
  • Develop and implement effective collection strategies for secured loan.

Key Responsibilities:

  • Lead and manage the end-to-end collections process across loan portfolios
  • Monitor and control delinquency across early, mid, and late-stage buckets.
  • Develop and drive recovery strategies for Non-Performing Assets (NPAs).
  • Implement data-driven collection strategies, leveraging technology and analytics.
  • Lead and motivate the collections team, ensuring target achievements.
  • Ensure compliance with regulatory guidelines (RBI/NBFC norms) in all collection practices.
  • Engage with legal teams for recovery through legal channels (SARFAESI, Arbitration, etc.).
  • Manage outsourced collection agencies and vendors.
  • Drive customer-centric solutions while balancing risk and recovery.

Key Competencies Required:

  • Strong understanding of NBFC regulations and collection practices.
  • Expertise in handling secured and unsecured loan collections.
  • Excellent team management and leadership abilities.
  • Analytical mindset with proficiency in MIS and recovery dashboards.
  • Sound knowledge of legal recovery processes.

Qualifications & Experience:

  • Bachelor's/Master's degree in Finance, Business, or a related field.
  • 10-15 years of experience in collections, preferably in an NBFC or Banking sector.
  • Proven track record of reducing delinquency and improving collection efficiency.

Preferred Skills:

  • Strong negotiation and communication skills.
  • Experience working with digital collection tools and platforms.
  • Ability to work under pressure and drive performance-based outcomes.


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