Collection Strategy

3 weeks ago


Mumbai, Maharashtra, India L&T Finance Full time
Roles and Responsibilities

Strategy Development:
Develop and execute comprehensive collection strategies aligned with overall business
objectives.
Analyse collection data and identify areas for improvement, determining appropriate actions to
be taken in accordance with company policies and legal requirements.
Conduct market research to stay updated on industry trends and best practices.
Drafting the Annual Operating Plan (AOP), setting collection targets, and planning budgets for operational expenses.
Channel Optimization:
Optimize performance across all collection channels, including outbound calling, letters, emails,
and SMS.
Identify and implement new channels or technologies to enhance collection effectiveness.
Monitor channel performance and make necessary adjustments.
Customer Experience and compliance:
Develop strategies to improve customer experience during the collection process.
Implement customer-centric policies and procedures.
Ensure compliance with regulatory requirements and ethical guidelines.
Performance Analysis:
Track and analyse key performance indicators (KPIs) related to collection efforts.
Identify trends and opportunities for improvement.
Prepare regular reports on collection performance and provide recommendations.
Team Leadership:
Collaborate with cross-functional teams to drive successful collection outcomes.
Provide guidance and support to collection agents.
Foster a positive and productive work environment.

Relevant years of experience
Min. 8 years

Functional Skills
Proficiency in data analysis and reporting
Excellent communication and interpersonal skills.
Ability to lead a team as well as work independently.

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