Regional Collection Manager

2 weeks ago


Mumbai, Maharashtra, India Aditya Birla Group Full time

Purpose - To drive resolution and normalization in the Hard Delinquency Stage accounts (Write-Off) For retail / digital portfolio in order to meet ECL / NCL provisioning and minimize NPAs as per ABFL policies and collections strategy at a Zonal Level for both the Retail / Digital Book and to manage the collections process at a Regional level, build and manage a best-in-class high efficiency Collections Recovery Team to enable delivery of NCL parameters. 

The Regional Collections Manager for Recoveries has a clear task cut out. The incumbent is in-charge of managing the Overall Stage 3 book, including fresh flows into GNPA, as well as significantly reduce the NPA block.

ECL Management & Costs-  Monitor and Control delinquency and minimize ECL for portfolio Portfolio review and monitoring -  Monitor location level and sub-product level portfolios – location level and at various product level within the Digital Portfolio. Vendor Management -  Liaise with agencies to drive collections processes efficiently. Compliance and audit -  Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements  Customer escalations and complaints -  Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

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