Senior Business Solutions Professional

4 hours ago


Noida, Uttar Pradesh, India exl Full time
Job Description

As a Senior Business Solutions Professional at EXL, you will be responsible for providing support to Level 1 voice calls, emails, and voicemails across different shifts during US business hours. You will handle P1/P2 outage coordination and participate in problem management by coordinating with different teams.

Key Responsibilities
  • Acknowledge, resolve, and/or escalate issues in a timely fashion.
  • Strictly adhere to defined SLAs.
  • Ensure the highest levels of customer satisfaction.
  • Identify issues that may cross functional area boundaries.

You will be self-driven towards evaluating advanced technologies and recommending the right solutions. This role requires the ability to operate at all levels within the organization and cross-functionally within multiple client organizations.



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