Senior Business Solutions Analyst

5 days ago

Noida, Uttar Pradesh, India VML Full time

Job Title: Senior Business Solutions Analyst

Experience: 8 -12 Years

Overview

A Senior Business Solutions Analyst has 8+ years of experience. They are a key part of the team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution.

Responsibilities

  • Gather and document complex requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users.
  • This will involve planning, running and facilitating workshops, and assessing source documentation from the customer.
  • Identify and recommend options for potential solutions and assessing them for both technical and business suitability.
  • Create logical and innovative solutions to complex problems.
  • Present proposals to clients.
  • Manage a scrum / delivery team through to go live.
  • Analyze business systems in order to recommend efficiencies.
  • Provide estimates for future analysis work.
  • Work closely with developers and a variety of end users to ensure all solutions deliver customer satisfaction.
  • Provide training to users of a new system as required.
  • Communicate and collaborate with the test team.
  • Plan and work flexibly to meet deadlines.
  • Keep up to date with technical and industry sector advances.
  • Maintain great client relationships at all levels of the organization.
  • Maintain consistently high levels of client satisfaction and effectively escalating business critical situations as required.
  • Manage situations and relationships both internally and externally.

Required skills/experience

  • You will have 8-12+ years' experience working as a Senior Business Analyst on large ecommerce projects.
  • Experience of working supplier side and managing client stakeholders and 3rd parties.
  • Able to plan, and run large workshops with senior client stakeholders and manage senior stakeholders effectively.
  • Highly proactive, talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it.
  • You like working in a fast-paced environment and are ready to inspire outstanding online shopper experiences for consumers and brands, no matter what product, service, sector, device or channel.
  • You will be happy working at client locations when needed.
  • Experience of Agile software delivery.
  • Business Process mapping and engineering.
  • eCommerce and retail / brand experience.
  • Production of high-quality user stories and acceptance criteria.
  • Analysis and design of systems (package integration and bespoke development).
  • Ability to work on your own initiative to an agreed action plan.
  • Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills.
  • Strong problem solving, time management and organizational skills.
  • Strong commercial awareness and business acumen.
  • Energetic, enthusiastic with strong attention to detail.

Preferred qualifications / experience

  • Scrum master qualification.
  • Certified Scrum Product Owner.
  • Experience working with multiple different ecommerce platforms.

About VML

VML is a leading creative company that combines brand experience, customer experience, and commerce to create connected brands and drive growth. VML is celebrated for its innovative and award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Intel, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester WaveTM Reports, which name WPP as a "Leader" in Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. As the world's most advanced and largest creative company, VML's global network is powered by 30,000 talented people across 60-plus markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

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