Program Manager, Seller Rewards Program Transformation Lead
6 days ago
Transform the Seller Experience with Our Rewards Program
We are seeking an experienced Program Manager to lead our Seller Rewards Program (SRP) in ASSPL - Karnataka. As a key member of our team, you will be responsible for defining and executing strategies to drive customer-centric solutions and measurable results.
About the Role:
As a Program Manager, Seller Rewards Program Transformation Lead, you will:
- Define seller experience and execution goals for SRP.
- Manage support cases requested from both Selling Partners and Program owners, and resolve them in defined SLA.
- Conduct deep dives on trends and identify program, policy or process improvements to reduce contact volume over time.
- Effectively communicate trends, focus areas, solutions, and impact to stakeholders, including senior leaders.
- Drive root cause elimination projects (e.g., updates to SRP landing pages, workflow management) in partnership with product and tech teams.
- Drive standardization of operational procedures; partnering with frontline seller support team, account management team, etc. to build repeatable and predictable structures in areas of ambiguity to increase consistency and reliability of operational performance.
- Identify and implement mechanisms and solutions for continuous improvement in the charter.
A Day in the Life:
You will thrive in this role if you have a strong user support and project management background, a passion for customers, exceptional communication skills, and a logical mindset with a supreme attention to detail. The ideal candidate will have an intense drive to get to the root cause of complex issues and enjoys deep diving. They will also excel on challenges to simplify complex operational processes, and have a successful track record of simplifying business processes.
About Us:
The Seller Rewards Program (SRP) is a seller loyalty program hosted by Amazon that gives sellers the chance to win rewards for various actions and help them kick start their journey on the marketplace. We are open to hiring candidates to work out of one of the following locations: Bengaluru, KA, IND. Our Estimated Salary for this Position is ₹12,50,000 - ₹18,75,000 per annum.
Qualifications:
To be successful in this role, you should have:
- 3+ years of program or project management experience.
- 3+ years of working cross-functionally with tech and non-tech teams experience.
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
- Experience defining program requirements and using data and metrics to determine improvements.
This is a fantastic opportunity to join our team and make a meaningful impact on our customers' experiences.
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