Program Management Leader in Amazon's AWD

3 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time

About the Role

We are seeking a highly skilled Program Management Leader to join our team at Amazon, where you will be responsible for designing effective approaches to support key strategic accounts for Amazon's Warehousing and Distribution (AWD) service and non-account managed sellers.

As a Strategic Program Manager, you will play a critical role in scaling our Sellers Support Services (SSR) channel, ensuring that our sellers receive an exceptional experience. You will collaborate with cross-functional teams to develop a thorough understanding of seller needs and pain points, drive delivery of studies and services, and advocate for improvements to systems and processes.

Key Responsibilities

  • Develop a deep understanding of seller needs and pain points, both existing and potential.
  • Drive delivery of studies and services that enable business and operational leaders to provide Amazon sellers with an exceptional experience.
  • Lead initiatives to increase awareness of AWD among the SSR cohort, provide SSR sellers with relevant information and resources, and elevate the seller experience by addressing key friction points.
  • Build strong relationships with internal and partner team stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information/data sharing mechanisms.
  • Manage operational metrics, including seller support service levels, and drive process improvement and operational excellence.
  • Manage a small team, driving high-performance standards and fostering a culture of creativity and problem-solving.

Requirements

  • 5+ years of cross-functional project delivery experience.
  • 5+ years of program or project management experience.
  • 2+ years of team management experience.
  • Experience defining program requirements and using data and metrics to determine improvements.
  • Strong business acumen, as well as communication and negotiation skills.


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