Program Management Senior Manager
6 days ago
We are seeking a highly skilled and experienced Program Management Senior Manager to join our team at ADCI - Karnataka. As a key member of our organization, you will be responsible for designing and implementing effective approaches to support strategic accounts and non-account managed sellers.
Key Responsibilities- Develop a thorough understanding of Selling Partner needs and pain points, both existing and potential.
- Drive delivery of studies and services that enable business and operational leaders to provide Amazon Selling Partners with an exceptional experience.
- Lead initiatives to increase awareness of AWD among the SSR cohort, provide SSR SPs with relevant information and resources, and elevate the SP experience by addressing key friction points.
- Build strong relationships with internal and partner team stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information/data sharing mechanisms.
- Manage operational metrics, including seller support service levels, time to resolve, aged cases, false positives, time for first response, and cases per SP.
- Manage a small team, driving high-performance standards and fostering a culture of creativity and problem-solving.
- 5+ years of working cross functionally with tech and non-tech teams experience.
- 5+ years of cross functional project delivery experience.
- 5+ years of program or project management experience.
- 2+ years of team management experience.
- Experience defining program requirements and using data and metrics to determine improvements.
- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level.
- Strong business acumen, as well as communication and negotiation skills.
We are a dynamic and innovative organization, and we are committed to providing our employees with a challenging and rewarding work environment. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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