Senior Program Manager

1 month ago


Bengaluru, Karnataka, India ASSPL - Karnataka Full time
About the Role

We are seeking a highly skilled Senior Program Manager to join our Returns & CoBW team at ASSPL - Karnataka. As a key member of our team, you will play a critical role in designing and delivering a strategy to reduce returns-related costs for Amazon.

Key Responsibilities
  • Operate as a single-threaded owner to drive and deliver business goals end-to-end.
  • Collaborate with various stakeholder teams across IN/WW to design programs/products/policies to reduce cost of returns.
  • Develop high-confidence annual operating plans that have measurable impact on key metrics reducing defects/misuse/abuse.
  • Monitor and swiftly act on changing abuse patterns that risk Amazon's P&L.
  • Own various business reviews and documents that articulate clearly - program goals, desired outcomes, risks, and mitigation plans.
  • Advise and influence leadership/stakeholder teams on various trade-off decisions.
  • Monitor industry changes and trends to drive key policy implementations.
Requirements
  • 5+ years of working cross-functionally with tech and non-tech teams experience.
  • 5+ years of program or project management experience.
  • 5+ years of delivering cross-functional projects experience.
  • Experience defining program requirements and using data and metrics to determine improvements.
Preferred Qualifications
  • 2+ years of driving process improvements experience.
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.


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