Global Customer Support Operations Manager
20 hours ago
We're seeking a seasoned leader to oversee our global customer support operations.
The ideal candidate will have a proven track record of building and managing high-performing teams across multiple geographies, ensuring excellence in client satisfaction, ticket resolution, and customer experience.
- Lead global customer support across diverse time zones
- Manage L1/L2 teams across multiple locations
- Drive escalation resolution, platform issue troubleshooting, and support KPIs
- Build and implement support SLAs, SOPs, QA metrics
- Manage NPS scores and drive continuous improvement initiatives
- Own customer retention through a customer-centric support mindset
- Collaborate cross-functionally with Product, Tech & Delivery teams
- Recruit, train, and mentor high-performing support teams
-
Global Customer Support Professional
7 days ago
Meerut, Uttar Pradesh, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 20,00,000Key Responsibilities:• Respond to customer inquiries via email, chat and phone in a professional and timely manner.• Effectively communicate with internal teams to resolve customer issues.• Maintain accurate records of customer interactions in our CRM system.• Identify and report recurring or trending customer issues to improve overall service...
-
Global HR Operations Manager
2 days ago
Meerut, Uttar Pradesh, India beBeeGlobalHRManager Full time ₹ 1,50,00,000 - ₹ 2,50,00,000Job Title: Global HR Operations ManagerJob Description:As a seasoned professional in human resources, you will oversee the delivery of scalable, efficient, and employee-centric HR services across our global operations. Your expertise in HR systems, process automation, and service delivery models will drive harmonization of processes, implementation of...
-
Global Security Operations Specialist
2 weeks ago
Meerut, Uttar Pradesh, India beBeeSecurity Full time ₹ 18,00,000 - ₹ 25,00,000Job Title: Global Security Operations SpecialistWe are seeking a highly skilled Global Security Operations Specialist to join our team. This role involves coordinating international travel security and risk mitigation projects, identifying and managing risks, and creating standard operating procedures to ensure the highest level of safety and excellence.The...
-
Global Financial Operations Specialist
4 days ago
Meerut, Uttar Pradesh, India beBeeFinancial Full time ₹ 15,00,000 - ₹ 22,50,000Job Title: Financial Operations ManagerDescription:The successful candidate will be responsible for overseeing financial operations across multiple international offices. This role ensures the accuracy of financial reporting, adherence to global regulatory requirements, and the development of efficient financial processes.Key Responsibilities:Support the...
-
Global HR Transactions Manager
2 days ago
Meerut, Uttar Pradesh, India beBeeProfessional Full time ₹ 14,54,400 - ₹ 20,16,000About our innovative HR teamWe're a global organization that empowers professionals to succeed in a sustainable world.Whether you're an operational powerhouse, a finance expert, or a trailblazer in HR development, we'll find your place among us.The Global HR Transaction Management Specialist assists the HR team in managing and reporting on employee and...
-
Global Customer Support Professional
2 days ago
Meerut, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 3,24,000 - ₹ 4,05,000We are seeking a customer support professional to fill an international role.Job Responsibilities:Provide solutions to meet customer needs by efficiently handling calls and issues.Troubleshoot problems, escalate complex cases when necessary, and maintain accurate records of interactions.Meet performance targets for customer satisfaction, call handling time,...
-
Senior IT Technical Support Manager
1 day ago
Meerut, Uttar Pradesh, India beBeeITProfessional Full time ₹ 22,00,000 - ₹ 26,00,000Job Description:As a seasoned IT professional, you will oversee the entire support lifecycle, ensuring seamless customer experiences through proactive issue resolution and effective escalation processes. You will lead a team of technical support engineers, guiding them to enhance their skills and performance through training, coaching, and mentoring.The role...
-
Customer Support Executive
1 day ago
Meerut, Uttar Pradesh, India IGT Solutions Full timeIGT is Hiring: Customer Support ExecutiveAre you passionate about providing exceptional service and building a rewarding career in the banking and financial services sector? IGT Solutions, a global leader in business process management, is looking for talented and enthusiastic Customer Support Executives to join our team in Gurugram. We are seeking...
-
Customer Support Specialist
7 days ago
Meerut, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000Job OpportunityWe are seeking a skilled Customer Support Specialist to provide exceptional service to our customers nationwide.The successful candidate will be responsible for delivering frontline support, managing customer orders, and promoting products and services. This role requires excellent communication and problem-solving skills, as well as a...
-
Operations Manager
2 days ago
Meerut, Uttar Pradesh, India beBeeBilling Full time ₹ 8,00,000 - ₹ 12,00,000Order Management and Billing ExpertJob Summary:We are seeking a highly skilled Order Management and Billing professional to join our team. In this role, you will be responsible for coordinating order processing and billing activities.Coordinate order processing and billing activities for contractsSupervise and manage daily tasks of the Customer Advocate...