Customer Support Executive

2 weeks ago

Meerut, Uttar Pradesh, India IGT Solutions Full time

IGT is Hiring: Customer Support Executive

Are you passionate about providing exceptional service and building a rewarding career in the banking and financial services sector? IGT Solutions, a global leader in business process management, is looking for talented and enthusiastic Customer Support Executives to join our team in Gurugram. We are seeking professionals with 0-2 years of experience in a customer support role, eager to make a significant impact.

Customer Support Executive (Voice Process)

Key Responsibilities:

  1. Provide outstanding customer service over the phone for banking and financial services.
  2. Handle a high volume of inbound and outbound calls, addressing customer inquiries, concerns, and account-related questions.
  3. Efficiently and accurately resolve customer issues, ensuring a positive and professional experience.
  4. Maintain detailed and accurate records of customer interactions and transactions.
  5. Collaborate with team members to achieve service level agreements and departmental goals.

Customer Support Executive (Email/Chat Process)

Key Responsibilities:

  1. Provide exceptional customer service through written channels, including email and live chat.
  2. Respond to customer inquiries and service requests in a clear, concise, and professional manner.
  3. Investigate and resolve customer issues related to accounts, transactions, and other services.
  4. Ensure timely and accurate resolution of all customer communications.
  5. Work collaboratively with the team to maintain high service standards and enhance customer satisfaction.

What We Offer:

  1. A competitive salary and a clear path for career growth in the banking and financial services industry.
  2. Comprehensive training to make you a service expert.
  3. Cab facility for a safe and convenient commute.
  4. A vibrant and supportive work culture.

Candidate Requirements (for both roles):

  1. 0-2 years of experience in customer support, with a preference for candidates from the banking or financial services industry.
  2. Excellent communication skills in English, both verbal and written.
  3. Strong problem-solving abilities and a customer-centric mindset.
  4. Ability to work in a fast-paced, target-driven environment.
  5. Willingness to work in a work-from-office setting with rotational shifts.

Immediate joiners are highly preferred If you're ready to start your journey with a global leader and make a real impact in the world of financial services, apply now

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