Dedicated Customer Support Specialist
2 weeks ago
Unlock a fulfilling career in customer support with this exceptional opportunity.
Job Summary:
As a Customer Support Professional, you will be the first point of contact for customers, providing top-notch assistance via chat, calls, and email. You will respond promptly to inquiries, resolve issues, and escalate complex cases when necessary.
Key Responsibilities:
- Customer Interaction: Engage with customers to understand their needs and concerns.
- Troubleshooting: Identify and resolve technical issues efficiently.
- Communication: Provide clear and concise information to customers via various communication channels.
- Documentation: Maintain accurate records of customer interactions and feedback.
Requirements:
- Education: Bachelor's degree in any discipline (Business Administration or Communication preferred).
- Experience: 1-3 years of experience in customer support/executive roles (app or tech industry preferable).
- Language Skills: Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages is an advantage.
- Problem-Solving Skills: Strong problem-solving, multitasking, and conflict-resolution abilities.
This role demands flexibility as you may need to work varying shifts according to business needs.
Required skills and qualifications:
Technical Requirements: Proficiency in software applications and tools used in customer support.
Soft Skills: Strong communication, problem-solving, and time management skills.
Benefits:
Opportunities for growth and development
Collaborative team environment
Others:
Work-life balance, flexible working hours, and opportunities for professional growth.
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