Dedicated Customer Service Specialist

2 days ago

Meerut, Uttar Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Service Role

We are seeking skilled and dedicated professionals to provide exceptional customer service in a fast-paced environment. This role involves serving as the first point of contact for clients, delivering prompt, accurate, and effective assistance across multiple channels.

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  • Provide timely and professional responses to customer inquiries via phone, email, and chat.
  • Deliver accurate information regarding services, procedures, and requirements.
  • Handle and resolve customer complaints and issues with empathy and efficiency.
  • Escalate complex queries to the appropriate internal departments.
  • Maintain detailed and organized records of all customer interactions and transactions.
  • Assist clients in completing required forms and documentation.
  • Offer expert consultation and guidance on visa application processes and travel management.
Key Requirements:
  • Minimum 2 years of experience in a customer-facing or client support role.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Knowledge of visa application procedures and travel regulations is highly desirable.
  • Proficiency in Microsoft Office Suite (Word, Excel).
  • Capacity to work independently and collaboratively in a team environment.
What We Offer:
  • A positive and supportive work environment.
  • Competitive remuneration package.
  • Private medical insurance.
  • Flexible work schedules.
  • Flexible holidays and sick leave.
  • Opportunities for career development and advancement.
  • Company-sponsored events and team-building activities.
  • Career advancement opportunities.

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