
Customer Service Specialist
3 days ago
Job Role:
We are seeking a Customer Support Specialist to handle customer inquiries, resolve issues efficiently, and maintain accurate customer records.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to stay calm under pressure and handle multiple tasks simultaneously.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and social media
- Resolve issues promptly while maintaining a positive and professional attitude
- Manage customer data using Excel and internal tools
- Ensure timely follow-ups and status updates to customers
- Collaborate with internal departments for quick resolutions
- Track complaints, returns, and exchanges efficiently
- Identify process improvements for enhanced customer service
- Prepare regular reports for management review
Requirements:
- Fluent in English (spoken and written)
- Strong analytical and problem-solving skills
- Proficiency in MS Excel (data entry, filters, reports)
- Ability to multitask and prioritize tasks effectively
- Excellent time management and organizational skills
Additional Requirements:
Prior experience in e-commerce or retail is highly desirable.
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