Customer Relations Specialist

1 day ago

Meerut, Uttar Pradesh, India beBeeRetention Full time ₹ 50,00,000 - ₹ 75,00,000

The Role of a Customer Retention Specialist

We are looking for a highly skilled customer retention specialist to join our team. The successful candidate will be responsible for managing customer interactions, encouraging subscription purchases and resolving outstanding overages.

This is a proactive role that requires strong analytical skills, attention to detail and excellent communication skills. As a customer retention specialist, you will work closely with customers to understand their needs and provide solutions to meet those needs.

Key Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on:
    • Number of follow-ups conducted.
    • Conversion rates from trials to purchases.
    • Accounts suspended due to non-response.

Requirements:

  • Skills:
    • Advanced knowledge of Microsoft Excel software.
    • BASIC knowledge of Microsoft Word.
    • Analytical skills to track performance metrics and improve processes.
  • Qualifications:
    • Organized and detail-oriented with the ability to meet deadlines.
    • Problem Solving ability.
    • Experience in customer service.
    • Strong communication and negotiation skills.
    • Proficiency with CRM systems like Salesforce
    • Experience in Zendesk.

About Us:

Our company is a global leader in the industry, ranked as one of the best companies to work with. We foster a progressive culture, creativity and a flexible work environment. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define us.

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