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Role Overview
This position focuses on customer engagement, seeking to convert trial users into paying customers through proactive communication and follow-up interactions.
A key responsibility is to maintain detailed records of all customer contacts, ensuring timely processing of orders and prompt resolution of any account issues that may arise.
The ideal candidate will possess strong analytical skills, enabling them to track performance metrics and optimize customer retention strategies. Microsoft Excel expertise and experience in customer service are highly valued assets for this role.
Key Responsibilities:
- Establish and maintain regular contact with trial customers to facilitate purchase decisions.
- Process and fulfill orders promptly upon customer confirmation.
- Develop and implement effective strategies to address and resolve customer concerns in a timely manner.
- Monitor and analyze key performance indicators (KPIs) related to customer engagement and retention rates.
Required Skills and Qualifications
Skills: Strong communication and negotiation skills, ability to work independently, proficiency in Microsoft Excel.
Qualifications: Bachelor's degree in Business Administration or related field, 2+ years of experience in customer-facing roles.
Benefits
As a member of our team, you can expect a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
