Customer Retention Specialist

2 days ago

Meerut, Uttar Pradesh, India beBeeRetention Full time ₹ 12,00,000 - ₹ 20,00,000

Job Role:

A customer retention specialist is required to plan and execute CRM campaigns, manage daily tasks, and collaborate with internal stakeholders.

Key Responsibilities:

  • Campaign Planning: Develop and implement a CRM campaign strategy to drive customer engagement and retention
  • Task Management: Oversee daily business-as-usual (BAU) tasks and coordinate with internal teams for seamless execution
  • Customer Journey Mapping: Design customer journeys across lifecycle touchpoints to enhance the overall customer experience
  • Team Collaboration: Work closely with cross-functional teams to align strategies and optimize results
  • Reporting and Analysis: Build dashboards and report on campaign performance to drive insights and learnings
  • Vendor Management: Manage vendor relationships for CRM platforms, ensuring timely resolution of operational issues and tracking new feature rollouts

Requirements:

  • Experience: 3-5 years of CRM or lifecycle marketing experience in consumer tech or e-commerce
  • Skills: Strong understanding of segmentation, personalization, and journey mapping; analytical mindset with experience in campaign reporting and A/B testing
  • Tech Skills: Hands-on knowledge of CRM tools - Clevertap, MoEngage, Branch, etc
  • Soft Skills: Excellent communication and stakeholder management skills, ability to thrive in a fast-paced environment

About the Role:

This role offers an opportunity to develop and execute a customer retention strategy that drives business growth and customer satisfaction. If you have a passion for customer retention and possess the required skills, we encourage you to apply.

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