Customer Relationship Strategist

1 day ago


Meerut, Uttar Pradesh, India beBeeRelationship Full time ₹ 60,00,000 - ₹ 1,00,00,000

At Dam Good Fish, we're passionate about providing the finest seafood experience.

This full-time role involves developing and implementing customer relationship strategies to foster loyalty and retention.

Daily tasks include analysing customer data, managing CRM software, coordinating with sales and marketing teams, and ensuring excellent customer service.

The CRM Manager will work on market segmentation and collaborate with project management to drive continuous improvement.

Responsibilities:
  • Data Analysis: Strong analytical skills for data analysis and insights
  • Cross-Functional Teamwork: Excellent communication skills for effective customer interaction and team collaboration
  • Sales Strategy: Experience in sales and market segmentation
  • Customer Journey Mapping: Map and own the repeat customer journey
  • Retention Strategies: Nudge and retain existing customers
  • Loyalty Programs: Build sustainable revenue streams from loyalty and retention
  • CRM Familiarity: Familiarity with CRM platforms (WebEngage, MoEngage, etc)
  • Pace of Business: Proven ability to work in a fast-paced environment
  • Education: Bachelor's degree in Business Administration, Marketing, or related field
  • Technical Skills: Familiarity with CRM software and tools


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