Build Meaningful Connections as a Customer Relationship Professional

3 days ago


Meerut, Uttar Pradesh, India beBeeCustomerRelationship Full time ₹ 6 - ₹ 8
Customer Relationship Specialist

We are seeking a skilled Customer Relationship Specialist to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional customer experiences across various channels.

  • Key Responsibilities:
  • Customer Service: Handle B2C and B2B customer inquiries over phone, email, WhatsApp, and social media platforms.
  • Order Conversion: Convert customer inquiries into orders efficiently.
  • Sales Promotion: Coordinate with marketplaces to promote sales of our products effectively.
  • Business Development: Partner with new restaurants, event management companies, retailers, and corporate gifting clients to expand our network.
  • Linguistic Support: Manage customer inquiries in English or Hindi fluently.
  • Technical Support: Assist customers with technical and billing-related queries promptly.
  • Efficient Escalation Management: Manage escalations and customer inquiries in a timely manner.

Requirements:

  • Excellent Communication Skills: Strong communication skills in English and Hindi are essential for this role.
  • Good Work Ethics: A calm attitude and good work ethics are required to succeed in this position.


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