
Operations Manager
1 week ago
Job Summary:
We are seeking a highly skilled Order Management and Billing professional to join our team. In this role, you will be responsible for coordinating order processing and billing activities.
- Coordinate order processing and billing activities for contracts
- Supervise and manage daily tasks of the Customer Advocate Team, overseeing areas such as obtaining and reviewing legal agreements, maintaining equipment databases, and processing additions and cancellations
- Invoice preferences and validate revenue recognition criteria to trigger invoices in the system
- Maintain compliance with policies and procedures
- Reconcile and report monthly revenue data, providing corrections and clarifications
- Archive and retain records according to policies and practices
- Support internal and external audits as requested
Requirements:
To be successful in this role, you will need:
- Collaborate effectively with team members from various departments and outsourced operations
- Minimum 1 year of experience in Order Management and Billing, preferably in a global or multinational company
- Strong problem-solving and customer service skills
- Effective communication with all stakeholders at different levels of the process
- Dedication and strong sense of accountability
- High sense of urgency
- Passion for delivering excellent service and problem-solving
Preferred Qualifications:
Outsourced experience or exposure preferred. Global/multi-Country experience strongly preferred. Analytical skills required.
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