Cloud Telephony Technical Support Specialist

7 days ago


Delhi, Delhi, India Sarv Full time

We are seeking a motivated and customer-focused Cloud Telephony Technical Support Executive to join our team at Sarv. The ideal candidate will be responsible for providing technical assistance and support related to cloud telephony systems, ensuring seamless communication services for our clients.

**Key Responsibilities:**

  • Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
  • Adhere to quality and compliance guidelines.
  • Support any new initiatives in the directorate.
  • Balance customer interests with the interests of Sarv.
  • Communicate effectively, both orally and written, to identify and document necessary information.

**Experience Required:**

  • 1-3 years of experience in technical support or customer service in a cloud telephony or telecommunications environment.

**What We Offer:**

  • An estimated salary of $60,000 - $80,000 per year, depending on qualifications and location.

This role is ideal for individuals passionate about cloud technologies and telephony solutions, with a keen interest in providing excellent technical support and enhancing customer satisfaction.



  • Delhi, Delhi, India PureSoftware Ltd Full time

    Job DescriptionPureSoftware Ltd is seeking a highly skilled IP Telephony Specialist to join our team. The ideal candidate will have a strong background in IP telephony, with a minimum of 5 years of experience in the field.About the RoleWe are looking for a proactive and agile professional who can work independently on technical tasks related to IP telephony....


  • Delhi, Delhi, India Tata Consultancy Services Full time

    Greetings from Tata Consultancy Services, a global leader in IT services and consulting.We are seeking a skilled Network Telephony Specialist to join our team. Based on the location of New Delhi and the required experience of 8-12 years, we estimate the salary for this position to be around ₹25,00,000 per annum.As a key member of our team, you will be...


  • Delhi, Delhi, India RingCentral Full time

    Transforming Communication with Cloud TelephonyWe seek a seasoned front-end engineer with extensive experience in React, TypeScript, and JavaScript to spearhead the development of scalable frontend solutions for our cloud telephony platform.About RingCentral:A global market leader in cloud telephony with a strong presence in unified communications.An...


  • Delhi, Delhi, India RingCentral Full time

    Job DescriptionWe are seeking an experienced Software Engineer to join our team in developing cutting-edge cloud telephony solutions. As a key member of our engineering team, you will be responsible for designing, implementing, and maintaining scalable and reliable software applications that meet the needs of our global customer base.Responsibilities:Design...


  • Delhi, Delhi, India Param Info Full time

    Company Overview:Param Info is a leading provider of innovative customer engagement solutions.We are committed to delivering exceptional service and quality to our clients, ensuring their success in the competitive market.Salary:$145,000 per yearJob Description:As a Technical Solutions Specialist at Param Info, you will be responsible for hands-on...


  • Delhi, Delhi, India Infosys Full time

    Join a Leading Engineering Team as a VoIP Network Systems SpecialistWe are seeking an experienced VoIP Network Systems Specialist to join our team at Infosys. In this role, you will work closely with the engineering team to design and implement advanced networking solutions.About the Role:The successful candidate will have extensive experience in IP...


  • Delhi, Delhi, India Smart Levo Innovation Full time

    Job Title: Telephony Operations ManagerAbout the Role:We are seeking a highly skilled Telephony Operations Manager to join our team at Smart Levo Innovation. As a key member of our operations department, you will be responsible for managing and troubleshooting our dialer system.Responsibilities:Configure and troubleshoot GSM/SIP/PRI interfaces to ensure...

  • Cloud Engineer

    7 days ago


    Delhi, Delhi, India FICO Full time

    About the OpportunityThe Solution Support Group is a global team that provides 24x7 upgrade support for FICO's Cloud, SaaS, ASP, and hosted solutions. To excel in this role, you must be willing to learn new technologies quickly and adapt to changing situations.We seek engineers with tenacity, exceptional diagnostic, and problem-solving skills who can...


  • Delhi, Delhi, India Infinite Computer Solutions Full time

    We are looking for a skilled Senior Software Engineer with expertise in C++ and telephony protocols to join our team at Infinite Computer Solutions. Our ideal candidate will have 3-8 years of experience working with C++, SIP/RTP/RTSP, SNMP, IMAP, POP3, LDAP, Git, Bitbucket, Windows debugger, and Wireshark.Job DescriptionIn this role, you will be responsible...


  • Delhi, Delhi, India Param Info Full time

    About Param InfoWe strive to provide innovative cloud contact center solutions that cater to the unique needs of our clients.Key ResponsibilitiesThe Technical Developer will be responsible for:Hands-on configuration and development tasks within the Sprinklr platform.Collaborating with cross-functional teams to identify and document technical...


  • Delhi, Delhi, India Eltropy Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Eltropy. In this role, you will be responsible for leading, collaborating, and innovating to resolve complex technical issues affecting customers.The ideal candidate will possess excellent communication skills, critical thinking ability, and the passion to solve complex problems...


  • Delhi, Delhi, India MindTrilogy IT Solutions Pvt. Ltd Full time

    About the RoleMindTrilogy IT Solutions Pvt. Ltd is seeking an experienced Technical Cloud Integration Specialist to join our team. As a Technical Cloud Integration Specialist, you will be responsible for implementing and integrating SAP Sales/Service Cloud V2 with other systems.We offer a competitive salary of approximately $120,000 per annum, depending on...


  • Delhi, Delhi, India OpenText Full time

    Job SummaryThe Senior Technical Support Specialist at OpenText will be responsible for delivering exceptional technical support experiences to customers worldwide. With a strong focus on cloud technologies, networking protocols, and software troubleshooting, this role is ideal for experts who thrive in dynamic environments.About the RoleThis position offers...


  • Delhi, Delhi, India Tata Consultancy Services Full time

    Welcome to Tata Consultancy Services, a global leader in IT services and consulting.We are currently hiring for an exciting opportunity as a Technical Support Specialist to join our team of experts. This role is part of our rotational shift support program, offering a unique blend of technical experience and customer-facing skills.Company Overview:Tata...


  • Delhi, Delhi, India Freelancerprox Full time

    Freelancerprox is a dynamic and innovative company that offers various services to its clients. We are currently seeking an experienced Salesforce Technical Support Specialist to join our team.The successful candidate will have at least 3 years of experience in software development with a focus on Salesforce application development, as well as expertise in...


  • Delhi, Delhi, India Nuventure Connect Pvt Ltd Full time

    Job DescriptionNuventure Connect Pvt Ltd is seeking a highly skilled Senior Technical Support Specialist to join our team. This role will be responsible for providing second-level support for escalated issues, ensuring the seamless operation of client environments.Key Responsibilities:Provide advanced technical support for virtual servers, cloud...


  • Delhi, Delhi, India Birlasoft Full time

    About Birlasoft: A leading provider of digital transformation solutions, we excel in combining domain expertise with cutting-edge technology to deliver innovative business outcomes. Our consultative approach, backed by a 162-year legacy, empowers customers to achieve unparalleled efficiency and innovation.We take pride in our diverse team of over 12,500...


  • Delhi, Delhi, India Movate Full time

    Job SummaryWe are seeking a highly skilled Technical IIS Support Specialist to join our team at Movate. This is a fantastic opportunity for an experienced professional to take on a challenging role and make a significant impact in the company's success.About the RoleIn this position, you will be responsible for providing top-notch technical support for...


  • Delhi, Delhi, India Global Applications Solution Private Limited Full time

    Senior Oracle HCM Cloud Technical SpecialistDrive the successful implementation, configuration, and support of Oracle HCM Cloud applications, particularly across Payroll, Compensation, Core HR, Absence, Benefits, and OTL modules.Configure and customize Oracle HCM Cloud modules to meet business requirements.Develop and maintain complex Fast Formulas, HCM Data...


  • Delhi, Delhi, India Miles Education Full time

    We are seeking a highly skilled Technical Support Specialist to join Miles Education. This is a full-time position that requires the ideal candidate to have at least 1 year of experience in technical support or a similar role.Key Responsibilities:Provide timely and efficient technical support to internal teams and clients, resolving issues...