Experienced Technical Support Specialist for AI Security

3 days ago

Erode, Tamil Nadu, India beBeeSecurity Full time ₹ 80,00,000 - ₹ 1,50,00,000

Job Opportunity

We're seeking an experienced professional to fill the role of Staff Technical Support Engineer, AI Access and SaaS Security. As a key member of our team, you'll play a vital part in ensuring the safe and effective adoption of AI in enterprises.

This is a unique opportunity to leverage your technical expertise and work closely with customers to resolve complex issues related to AI access security and SaaS applications. Your knowledge will empower customers to unlock the full potential of AI technologies while maintaining robust security postures.

In this position, you'll also serve as a Subject Matter Expert for our integrated Cloud Access Security Broker (CASB) solution, addressing the challenges of securing SaaS applications in the cloud.

Key Responsibilities:

  • Technical Support: Provide advanced technical support to customers and partners, particularly in the areas of AI access security and SaaS security.
  • Troubleshooting: Troubleshoot and resolve complex issues related to the safe adoption of GenAI apps and the protection of SaaS applications.
  • Best Practices: Offer best practices and configurations to optimize security solutions for our customers.
  • Case Management: Manage and resolve support cases efficiently, ensuring timely follow-up and resolution.
  • Root Cause Analysis: Conduct fault isolation and root cause analysis for technical issues, providing clear documentation and updates.
  • Knowledge Base: Author and publish Technical Support Bulletins and other knowledge base documentation.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to drive product improvements and customer success.
  • Travel and On-Call Support: Travel to customer sites as needed to expedite resolution of critical situations and provide on-call support as required to address urgent customer needs.

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