Technical Support Professional

10 hours ago

Erode, Tamil Nadu, India beBeeSupport Full time ₹ 20,00,000 - ₹ 40,00,000
Job Title

Our organization is seeking a Support Specialist to manage helpdesk tickets and provide technical assistance to customers.

Key Responsibilities:
  • Proficiency in Office 365 technologies, specifically Microsoft Teams and the Office Admin center.
  • In-depth knowledge of Microsoft Teams features, functionalities, and best practices.
  • Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments.
  • Experience working with network capture and analysis tools like Fiddler and Developer tools (Browser).
  • Collaboration with Microsoft Engineering/Supportability teams to investigate potential product defects and contribute to the development of automation techniques and diagnostic tools driving Microsoft product enhancements.
Required Qualifications:
  • Proven experience as a Support Engineer or similar role. Strong problem-solving, debugging, and troubleshooting skills.
  • Familiarity with Education tenant apps such as assignments, class notebooks, and School data sync.
  • Experience with ICM and Service Incident management. Excellent communication and customer service abilities are preferred.
  • Knowledge of helpdesk ticketing systems and escalation procedures.

What We Offer: The opportunity to work with a leading company in Cloud, Data, and AI solutions, delivering comprehensive services through Microsoft's technology stack.

The successful candidate will have a strong background in technical support and be proficient in resolving complex customer issues. They will also be able to collaborate effectively with cross-functional teams to drive business outcomes.

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