Senior Technical Payment Systems Support Specialist

4 days ago

Erode, Tamil Nadu, India beBeePayment Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title:

Technical Support Professional

About the Role:

We are seeking an experienced and detail-oriented technical support professional to join our team. As a key member of our support team, you will be responsible for ensuring the uptime and stability of our critical banking applications.

Key Responsibilities:
  1. Provide level 2/3 application and production support for digital payment systems, including UPI and retail banking platforms.
  2. Monitor application health, system alerts, and perform incident management to ensure minimal downtime.
  3. Perform root cause analysis (RCA) for recurring issues and drive long-term solutions.
  4. Coordinate with development, QA, infrastructure, and vendor teams for issue resolution and change implementation.
  5. Document support procedures, run books, and incident reports.
  6. Ensure compliance with ITIL practices including incident, problem, and change management.
  7. Handle deployment activities, release validations, and post-production verification.
  8. Act as an SME for payment systems, and support audits and compliance-related activities.
Required Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 8-11 years of experience in application support, production support, or IT operations.
  • Hands-on experience supporting UPI platforms, retail banking applications, and payment gateways.
  • Strong understanding of banking protocols and digital payment workflows.
  • Proficiency in SQL, Unix/Linux commands, log analysis, and scripting (Shell/Python preferred).
  • Good understanding of monitoring tools, incident tracking systems (e.g., Splunk, AppDynamics, ServiceNow).
  • Excellent troubleshooting and analytical skills with a strong sense of urgency.
  • Strong communication and coordination skills across cross-functional teams.
Benefits:

As a technical support professional, you will have the opportunity to work on a variety of challenging projects and develop your skills in a dynamic environment.

Why Join Us:

Our company offers a collaborative and supportive work environment, where you can grow and develop your career.

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