Highly Skilled UCCE Support Specialist

24 hours ago


Bengaluru, Karnataka, India Servion Global Solutions Full time

We are seeking a highly skilled UCCE Support Specialist to join our team at Servion Global Solutions.

About the Role

This is an exciting opportunity for a talented professional to work with cutting-edge technologies and be part of a dynamic team. As a UCCE Support Specialist, you will be responsible for providing top-notch support for Cisco UCCE solutions, ensuring seamless communication between customers, agents, and internal teams.

Job Responsibilities
  • Supporting Experience: Providing expert-level support for Cisco UCCE, UCCX, and PCCE solutions, as well as 3rd party call recording platforms.
  • Troubleshooting: Utilizing knowledge of Cisco ICM/CCMP/CVP/CUIC to identify and resolve complex issues.
  • Maintenance: Creating MACD in Cisco UCCE and IPT platforms.
  • Protocol Knowledge: Having a clear understanding of VOIP protocols like SIP, H.323, and MGCP, as well as ITIL processes.
  • Cisco Voice Network Deployment: Understanding deployment models and functioning of voice network devices.
  • VOIP Tools: Knowledge of VOIP and Performance Management Tools, with integration experience with other tools.
  • Telecom Infrastructure Protocols: Familiarity with ISDN and analog signaling protocols.
Requirements

To succeed in this role, you should have:

  • A minimum of 4-7 years of experience working on Cisco Voice platforms.
  • Hands-on experience with CUCM/UCCE/UCCH/CVP platforms.
  • Strong verbal and written communication skills.
  • The ability to work collaboratively with third-party providers and OEMs for incident resolution.
  • Advanced remote/on-site troubleshooting skills, including system design issues and upgrade plans.
  • Excellent analytical and problem-solving skills.
What We Offer

In return for your expertise, we offer a competitive salary of ₹12,00,000 - ₹18,00,000 per annum, depending on experience, plus additional benefits.

Our ideal candidate will possess strong analytical skills, excellent communication abilities, and a passion for delivering high-quality results in a fast-paced environment.



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