
Telecommunications Support Specialist
3 weeks ago
We are seeking an experienced Telecommunications Support Specialist to join our team at Servion Global Solutions.
The estimated annual salary for this role is between ₹6,50,000 to ₹15,00,000 based on location and experience.
About the RoleThis is a challenging opportunity to work as a key member of our UCCE Support L2 team, supporting customers with Cisco UCCE / UCCX / PCCE solutions and 3rd party Call recording platforms.
Responsibilities- Cisco ICM/CCMP/CVP/CUIC Troubleshooting: Utilize advanced troubleshooting techniques to resolve complex issues related to Cisco voice solutions.
- MACD Creation Knowledge in Cisco UCCE & IPT Platforms: Create and manage MACDs (Media Access Control Devices) to ensure seamless communication between systems.
- VOIP Protocols and ITIL Process Awareness: Possess a clear understanding of VOIP protocols such as SIP, H.323, and MGCP, as well as familiarity with ITIL processes.
- Cisco Voice Network Deployment Models and Device Functionality: Understand how to deploy and maintain Cisco voice networks, including knowledge of device functionality and network architecture.
- VOIP and Performance Management Tools Integration: Have hands-on experience with VOIP and performance management tools, including integration with other software systems.
- Telecom Infrastructure Protocols and Problem Resolution: Be aware of telecom infrastructure protocols like ISDN and analog signaling, and be skilled in resolving complex problems within these areas.
- 4-7 Years of Experience on Cisco Voice Platform: Bring extensive experience working with Cisco voice platforms, including CUCM, UCCE, UCCH, and CVP.
- Strong Communication Skills and Team Collaboration: Possess excellent verbal and written communication skills, with the ability to work effectively in a team environment.
- Third-Party Provider Coordination and OEM Incident Resolution: Work closely with third-party providers to resolve telecommunication-related issues and OEMs for incident resolution.
We provide a dynamic work environment, opportunities for growth and development, and a comprehensive compensation package that includes a salary range of ₹6,50,000 to ₹15,00,000 per annum, depending on location and experience.
This is an exciting opportunity to join our team and contribute to the success of Servion Global Solutions.
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