Telecommunications Support Specialist

3 weeks ago


Bengaluru, Karnataka, India Servion Global Solutions Full time

We are seeking an experienced Telecommunications Support Specialist to join our team at Servion Global Solutions.

The estimated annual salary for this role is between ₹6,50,000 to ₹15,00,000 based on location and experience.

About the Role

This is a challenging opportunity to work as a key member of our UCCE Support L2 team, supporting customers with Cisco UCCE / UCCX / PCCE solutions and 3rd party Call recording platforms.

Responsibilities
  • Cisco ICM/CCMP/CVP/CUIC Troubleshooting: Utilize advanced troubleshooting techniques to resolve complex issues related to Cisco voice solutions.
  • MACD Creation Knowledge in Cisco UCCE & IPT Platforms: Create and manage MACDs (Media Access Control Devices) to ensure seamless communication between systems.
  • VOIP Protocols and ITIL Process Awareness: Possess a clear understanding of VOIP protocols such as SIP, H.323, and MGCP, as well as familiarity with ITIL processes.
  • Cisco Voice Network Deployment Models and Device Functionality: Understand how to deploy and maintain Cisco voice networks, including knowledge of device functionality and network architecture.
  • VOIP and Performance Management Tools Integration: Have hands-on experience with VOIP and performance management tools, including integration with other software systems.
  • Telecom Infrastructure Protocols and Problem Resolution: Be aware of telecom infrastructure protocols like ISDN and analog signaling, and be skilled in resolving complex problems within these areas.
Requirements
  • 4-7 Years of Experience on Cisco Voice Platform: Bring extensive experience working with Cisco voice platforms, including CUCM, UCCE, UCCH, and CVP.
  • Strong Communication Skills and Team Collaboration: Possess excellent verbal and written communication skills, with the ability to work effectively in a team environment.
  • Third-Party Provider Coordination and OEM Incident Resolution: Work closely with third-party providers to resolve telecommunication-related issues and OEMs for incident resolution.
What We Offer

We provide a dynamic work environment, opportunities for growth and development, and a comprehensive compensation package that includes a salary range of ₹6,50,000 to ₹15,00,000 per annum, depending on location and experience.

This is an exciting opportunity to join our team and contribute to the success of Servion Global Solutions.



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