Highly Skilled Technical Support Specialist

2 days ago

Bareilly, Uttar Pradesh, India beBeeAutomation Full time ₹ 12,00,000 - ₹ 18,00,000
Job Description

We are seeking a highly skilled professional to join our technical support team. As a key member, you will be responsible for handling customer issues and driving them to closure.

Key Responsibilities:

  • Accountability in handling customer issues and driving them to closure.
  • Being a technical expert in product upgrades and hotfix lifecycles.
  • Effective troubleshooting and logical reasoning.
  • Ability to handle escalated situations efficiently.
  • Scale as an individual contributor quickly.
  • Excellent collaboration skills and a team player.
  • Knowledge base maintenance and contribution by creating documents for new issues faced.
  • Strives for automation either by coding or by leading and influencing developers to build systems that are easy to run in production.
Required Skills and Qualifications

Technical Expertise:

  • 3–4 years of hands-on experience with Linux (various distributions) and Windows Server environments.
  • 3–4 years of experience in Networking, Security, and Certificate Management platforms.
  • Strong background in managing, deploying, and applying hotfixes/patches for applications and web services.
  • 2+ years of experience working with Kubernetes for container orchestration and management.
  • Experience working with NoSQL databases (MongoDB preferred).
  • Practical knowledge of shell scripting or Python for automation and troubleshooting
  • Experience in Cloud environments such as AWS and Azure.

Education and Communication Skills:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Good verbal and written communication skills for effective customer and stakeholder interaction.
Benefits

We offer a dynamic work environment where you can grow and develop your skills. Our company is committed to providing the best possible solutions for our customers.

About Us

Our company is a leading provider of automated certificate lifecycle management solutions. We have a strong presence in the industry and are trusted by some of the world's leading organizations.

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