Senior Operations Manager

4 days ago

Chennai, Tamil Nadu, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Process Manager

The Role:

As a team leader in the US banking process, you will be responsible for overseeing the performance of your team to meet service level agreements (SLA) and key performance indicators (KPI) targets. Should have experience in US mortgage origination such as checking pre-qualification, mortgage application, credit check, loan estimate, loan approval, Closing Disclosure, Closing the Loan, Mortgage Account Setup and account Maintenance ensuring operational efficiency and compliance with industry standards.

Key Responsibilities:

  • Reviewing and understanding client requests.
  • Performs required research for product set-up and account opening to assess documentation requirements.
  • Process/ validate / Manage the account opening and client documentation workflow from creation, review, signature validation.
  • Review & Validation of Authorized Signor details, Negotiated Documents & perform Signature Verification Ensure documentation conforms to the Bank& legal guidelines and policies and standards, including risk mitigation through adherence to the control framework.
  • Ensure the Team SLA and KPI Targets as specified by the client are met consistently.
  • Review and respond to client escalations, Team Queries, and support team as Subject Matter Expert
  • Coaching and developing team members to drive performance and behaviours, including providing the Services in accordance with the Performance Standards and the Service Levels.
  • Conduct huddle/ trainings for process changes / areas of improvement at defined intervals.
  • Create and publish daily, weekly, and Monthly reports, as per the business requirements. Preparing Dashboards to present it to the Internal / External Stakeholders
  • Engage with different departments within the organization (HR, Recruitment, Admin, Transport etc.) to ensure smooth functioning of the process.
  • Respond promptly and accurately on requests & inquiries from the Front Office & Client Service group.
  • Contribute towards other processes during the cyclical phase of low volumes.

Requirements:

  • Team management experience is mandatory.
  • Experience in managing the team's SLA and KPI targets.
  • Excellent written and verbal communication skills.
  • Ability to review and analyze information from multiple sources and determine relevancy.
  • Exceptional verbal and written communication skills.
  • Strong research, analytical, and comprehension skills, with the ability to analyze data.
  • Ready to work in US shift and flexible for shift change based on business requirements.
  • Good proficiency on MS Office applications (Word, Excel, PowerPoint)
  • Excellent multitasking, prioritizing skills, relationship building, strong analytical, data management, problem-solving, and stakeholder management skills.

Qualifications & Experience:

  • Any graduate.
  • Minimum 5-7 years of working experience in the banking industry, with relevant experience on client account opening, documentation, onboarding, closing disclosure.
  • Mandatory 2 years of leadership experience in US mortgage experience in loan origination.
  • Prior team handling experience is a must.

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