Senior Operations Manager

3 days ago

Chennai, Tamil Nadu, India beBeeOperation Full time ₹ 15,00,000 - ₹ 20,00,000
Senior Operations Manager

We are seeking a highly experienced Senior Operations Manager to lead our Operation & Quality teams. The ideal candidate will have extensive medical coding experience, a proven ability to manage end-to-end operations, and a strong focus on client satisfaction.

About This Role

This role requires a leader who can deliver on client SLAs, manage project revenue, drive team performance while maintaining rigorous process documentation and key performance indicators.

  • Client & Project Management: Ensure the delivery of all client SLA's. Apply experience in project management and revenue management to drive profitability and success.
  • Process & Documentation: Create and maintain all process documentation and ensure it is updated on a timely basis. Manage operations through end-to-end planning, process document review, and root cause analysis.
  • Team Leadership & Development: Assist with new team member training. Review overall staff performance and take measures to improve. Ensure attrition and shrinkage targets are met.
  • Reporting & Communication: Prepare and maintain management/operational reports. Maintain process KPI (Key Performance Indicator) and dashboard metrics. Utilize good communication skills to take client calls and represent the team effectively.
Key Responsibilities:

This Senior Operations Manager will oversee the day-to-day operations, ensuring seamless execution of projects, and driving business growth.

  • Project Management: Develop and execute project plans, ensuring timely delivery and within budget.
  • Operations Management: Lead the Operations & Quality teams, setting strategic objectives and goals, and implementing processes to achieve them.
  • Quality Assurance: Implement and maintain quality control processes, ensuring compliance with industry standards.
  • Talent Development: Foster a culture of continuous learning, providing opportunities for professional growth and development.
Requirements
  • Extensive experience in medical coding, preferably with a relevant certification.
  • Proven track record of delivering high-quality results in a fast-paced environment.
  • Strong analytical and problem-solving skills, with excellent communication and interpersonal abilities.
  • Experience in process improvement, with a focus on efficiency and productivity.

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