Lead Customer Experience Manager

1 week ago

Solapur, Maharashtra, India beBeeOperations Full time ₹ 7,50,000 - ₹ 15,00,000

Boost your career as a senior operations manager in our business process management services team.

About the Job

We are seeking a skilled and motivated professional to lead our operations team in delivering exceptional customer experiences. As an Assistant Operations Manager, you will be responsible for supervising a group of team leads and associates to meet service level agreements (SLAs) and key performance indicators (KPIs). Your primary goal will be to drive customer satisfaction metrics and maintain daily, weekly, and monthly production reports.

  • Key Responsibilities:
  • Supervise and lead a team to meet all SLAs relative to any and all functions in the department
  • Maintain daily, weekly and monthly production reports
  • Drive customer experience metrics
  • Meet all key SLAs and KPIs
  • Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects
  • Provide recommendations for strategies and process improvements to add value to teams and clients
  • Coordinate with other internal support teams to ensure seamless production by the operations team
Requirements

To succeed in this role, you should have excellent analytical and logical skills, good knowledge of MS Office, team leading skills, mentoring and motivating skills, coaching and feedback skills, positive attitude, flexibility to work in shifts, confidence, energy, and enthusiasm.

  • Must-Have Skills:
  • Good Analytical and Logical Skills
  • Good knowledge of MS Office
  • Team Leading Skills
  • Mentoring and motivating skills
  • Coaching and feedback skills
  • Positive attitude
  • Flexibility to work in shifts
Benefits

This is a diverse opportunity that offers a chance to grow professionally and personally. We foster a culture of innovation, collaboration, and continuous learning.

Disclaimer: We follow a fair, transparent, and merit-based hiring process. Never pay money at any stage. Be aware of fraudulent offers and always verify through official channels.

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