Senior Customer Experience Manager

2 days ago

Solapur, Maharashtra, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 25,00,000

Job Role: Customer Success Professional

We are seeking a highly skilled professional to drive customer success and business growth.

  • Minimum 5 years of experience in customer-facing roles with a proven track record of success, particularly in managing key accounts.
  • Technical expertise in cybersecurity with strong analytical and project management skills.
  • Proactive approach to problem solving with the ability to make independent decisions.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. They will also have the ability to multitask and thrive in a fast-paced environment.

Responsibilities:
  • Serve as the primary point of contact for technical questions or escalations, collaborating with internal teams.
  • Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance on achieving these objectives.
  • Collaborate with account management teams to secure contract renewals.
  • Assist in identifying opportunities for expanding usage across the customer's organization.
  • Lead pilots for upsells and participate in results presentations with key accounts.

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