Content Operations Manager
3 weeks ago
Company Overview:
Simplotel is a Software-as-a-Service (SaaS) company based in Bangalore, India. We empower over 2,000 hotels across 21 countries to grow their direct business through e-commerce solutions.
Job Summary:
We are seeking a highly skilled Senior/Lead Content Specialist to join our team in Bangalore. As a key member of our content operations team, you will work closely with hotels to understand their requirements and process modifications to content for their website.
Responsibilities:
- Develop an in-depth understanding of Simplotel's content management system and conduct training sessions for large clients.
- Respond, manage, and resolve customer queries and issues received via a ticketing system and chat.
- Oversee the customer experience of key customers, including project management, resource assignment, and timely deliveries of projects.
- Prioritize and manage several open issues simultaneously, operate, and drive multiple projects internally.
- Perform quality checks on the team's tickets to improve quality.
- Create SOPs, manuals, and checklists, and document product knowledge in detailed steps.
- Provide feedback and escalate unresolved issues to internal departments (Software Developers, Customer Success/Account Managers).
Requirements:
- A keen eye for detail and the ability to scrutinize for quality.
- Excellent written and spoken English.
- Ability to modify (write and edit) content.
- Basic understanding of the hotel and travel industry.
- Basic technical skills to work with content management systems.
- Knowledge and understanding of the best SEO practices.
- Ability to work with customers - large and small.
- Ability to collaborate within a team and with cross-functional departments.
- Ability to manage time and hit deadlines.
Location: Bangalore
Estimated Salary: ₹800,000 - ₹1,200,000 per annum
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