Operations Manager
4 hours ago
This position is with Amazon, a leader in diversity and inclusion. Please do not contact the recruiter directly.
About the RoleThe Community Trust (CT) Operations team is dedicated to preventing abusive content from entering our store and limiting customer exposure when it does. Our goal is to maintain customer trust in Amazon's community content. We serve Amazon shoppers who rely on this content to make informed decisions.
As an operations manager, you will oversee a team of skilled investigators working closely with Machine Learning models and Data Science teams.
Key Responsibilities- Lead a team of investigation specialists (~75-80 headcount) in investigating buyer or seller transactions and taking appropriate actions based on processes, tools, and high-judgment decisions.
- Provide leadership and administrative support to your team(s) and focus on people development, minimizing customer experience impact/bad debt by meeting decision quality targets, constantly meeting/exceeding service levels based on capacity and team delivery, and executing road-mapped projects with various stakeholders.
- Rigorously manage performance, participate in strategic planning, project road mapping activities of the team, and drive results in a production environment.
- 3+ years of team management experience
- 8+ years of operational and/or retail management experience
- Experience using data to influence business decisions
- Experience as a manager of managers
Working for Amazon, an inclusive employer and member of myGwork, comes with many benefits. You'll be part of a dynamic team focused on maintaining customer trust in community content. As an operations manager, you can expect a competitive salary of around $120,000 per year, depending on location and experience.
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