Content Manager

4 days ago


Bengaluru, Karnataka, India Simplotel Full time
About the Role

Simplotel is a Bangalore-based Software-as-a-Service (SaaS) company empowering over 2,000 hotels across 21 countries to grow their direct business. We are powering e-commerce for some of the largest hotels in India.

The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a 'Shopify for Hotels', founded in 2013 and funded by Go-MMT - India's largest Online Travel Agency.

Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in Senior Content Specialist

Job Description

We are looking for a Senior Content Specialist with a keen eye for detail, good command of English, possessing the ability to write and edit grammatically error-free content.

  • Work with hotels to understand their requirements and process modifications to content for the website - their most important online marketing channel.
  • Possess knowledge of the best SEO practices to optimize the website for our Develop an in-depth understanding of all features of Simplotel's content management system and conduct training sessions for large clients to effectively leverage the use of our CMS.
  • Respond, manage, and resolve customer queries and issues received via a ticketing system, and chat.
  • Oversee and handle the customer experience of key customers including project management, resource assignment and timely deliveries of projects.
  • Drive and oversee the allocation of work assignments and timely delivery of the same.
  • Prioritize and manage several open issues simultaneously,
  • Manage projects / large customers and ensure that the project is delivered on time with high quality
  • Ensure communication with all stakeholders regarding projects
  • Perform quality checks on the team's tickets to improve quality.
  • Create SOP's, manuals and checklists, and document product knowledge in detailed steps.
  • Provide feedback and escalate unresolved issues to internal departments (Software - Developers, Customer Success/Account Managers).

Required Skills:

  • A keen eye for detail and the ability to scrutinize for quality.
  • Excellent written and spoken English.
  • Ability to modify (write and edit) content.
  • Project Management
  • Strong Communication Skills
  • BASIC UNDERSTANDING OF THE HOTEL AND THE TRAVEL INDUSTRY.
  • BASIC TECHNICAL SKILLS TO WORK WITH CONTENT MANAGEMENT SYSTEMS
  • Knowledge & understanding of the best SEO practices.
  • Ability to work with customers - large and small.
  • Ability to collaborate within a team and with cross-functional departments.
  • Ability to manage time and hit deadlines

Estimated Salary: ₹8,00,000 - ₹12,00,000 per annum



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