Content Compliance Operations Manager
3 days ago
This position is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We value diversity in our workplace.
About Prime Video
Prime Video is changing the way people watch movies and TV shows. With millions of titles available on-demand on various devices, we strive to provide a safe and trusted selection for our customers. Our Trust & Safety charter aims to enable a globally trusted customer experience by ensuring that Prime Video provides content customers love and trust, and accurate, meaningful, and complete information to empower customers to make informed viewing choices.
Key Responsibilities:
- We are seeking an innovative and analytical Operations Program Manager to support the Prime Video Trust & Safety Operations to define and manage metrics, create regulatory content compliance processes, build mechanisms across Operations, Policy, and Business, and reduce risk across current processes.
- The ideal candidate will be passionate about data, aware of regulatory compliance requirements, enjoy simplifying processes, and approach problems with a data-driven decision-making process.
- They will conduct regulatory gap assessments and risk reviews, diving deep into manual processes to identify trends and build systemic solutions with appropriate mechanisms to ensure adequate guardrails.
- Working with internal and external operators (vendors) on process optimization efforts.
BASIC QUALIFICATIONS:
- 5+ years of experience supporting operations/programs and using data and metrics to identify and implement improvements.
- 5+ years of experience working cross-functionally and cross-regions.
- Must have trust and safety regulatory compliance experience.
- Experience building key metrics to drive program strategy.
- Strong critical and analytical thinking; ability to solve complex and ambiguous problems.
- Strong bias for action; ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.
Estimated Salary Range: $120,000 - $180,000 per year, depending on location and experience.
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