Senior Operations Manager for Risk and Compliance

6 days ago


Bengaluru, Karnataka, India myGwork Full time

About the Role

We are seeking a highly skilled Senior Operations Manager to join our TMT Risk team at Amazon. This is an exciting opportunity for a results-driven professional to lead a team of risk investigators and drive operational excellence.

Job Summary

The successful candidate will be responsible for leading a team of risk investigators, managing site operations, and delivering key business metrics. They will work closely with global program owners to design and deploy business strategies, setting goals and vision for the function. The ideal candidate will have experience in team management, operational management, and risk management & compliance operations.

Key Responsibilities

The Senior Operations Manager will:

  • Manage site operations and delivery on key business metrics of quality, productivity, and service levels in a production environment;
  • Work closely with global program owners to design and deploy business strategies;
  • Be responsible for setting the goals and vision for the function, working with Ops Analytics and global operations to identify & baseline the functional goals;
  • Build a deep functional knowledge to deliver on the service standards with highest precision;
  • Lead process improvements, building deep business & domain knowledge to partner with program owners to identify process/ tool & SOP gaps and recommend solutions;
  • Partner with support functions such as WF/Ops Analytics team to drive operational excellence and process improvement;
  • Drive innovation within the team to improve operational efficiencies and customer experience;
  • Network and collaborate with multiple internal and external stakeholders to drive organizational goals.

Requirements

To be successful in this role, you will need:

  • 3+ years of team management experience;
  • 8+ years of operational and/or retail management experience;
  • Experience using data to influence business decisions;
  • Experience across the domain of risk management & compliance operations;
  • Advanced knowledge of Microsoft Office products and applications (esp. MS Excel, Word);
  • Experience in operational excellence using six sigma methodologies;
  • A strong track record of driving process improvements and delivering results.

About Us

Amazon is committed to being the most customer-centric company on earth. We believe in creating a workplace where everyone can bring their authentic selves to work, without fear of judgment or prejudice. If you're passionate about making history with us, we'd love to hear from you.



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