Operations Training Manager

13 hours ago


Bengaluru, Karnataka, India myGwork Full time

Unlock new opportunities at Prime Video, a pioneering online streaming platform transforming the way people watch movies and TV shows. As an Operations Training Manager, you'll play a key role in shaping our Bangalore site's training programs and supporting global sites. Our goal is to create a globally trusted customer experience by ensuring Prime Video provides content customers love and trust.

We're seeking an innovative and analytical leader who can redefine and scale operations training programs. You'll work closely with cross-functional teams to drive successful new product launches, develop business opportunities through advanced upskilling methodologies, and enhance operator and customer experiences. A passion for video content, online streaming platforms, and e-commerce is essential.

BASIC QUALIFICATIONS:

  • 5+ years of experience in training delivery, operations, or program management
  • Experience in assessing performance gaps, analyzing learning needs, designing solutions, and evaluating effectiveness
  • Strong analytics skills, including qualitative and quantitative methods
  • Excellent verbal, written, and presentation skills
  • Extensive knowledge of MS Office
  • Ability to adapt to changing priorities, generate innovative solutions, and work independently

PREFERRED QUALIFICATIONS:

  • Additional experience in content compliance policy, risk management
  • Background in handling content escalations
  • Experience with MS Office and customer service
  • Knowledge of process improvement using Lean and Kaizen methods

We offer a competitive salary of approximately $85,000 per year, depending on location and experience. Our inclusive culture empowers Amazonians to deliver exceptional results for our customers. If you have a disability and need workplace accommodations, please visit our website.



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