Product Trainer

4 weeks ago

Bengaluru, Karnataka, India Zycus Full time
Job Title: Product Trainer

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. We are seeking a highly skilled Product Trainer to join our team.

Job Summary:

The Product Trainer will be responsible for training global clients on our procurement software suite, including the Merlin AI Suite. The ideal candidate will have excellent communication skills, product training experience, and a strong understanding of procurement industry practices.

Key Responsibilities:
  • Train global clients virtually and in-person as required.
  • Support continuous improvement programs for the team and execute and ensure completion.
  • Conduct Root Cause Analysis and implement Corrective and Preventive actions for any client dissatisfaction, process deviation, or delivery misses.
  • Stay certified on procurement industry practices and Zycus Product suite.
  • Enhance domain/industry/functional knowledge and delivery.
  • Participate in daily scrums and one on ones to discuss status updates, action plans, and red flags.
  • Be available and open to work in flexible working hours, including night shifts when required.
  • Track and present MBOs to Sr. Management, highlighting trends and deviations along with Analysis and next steps.
Requirements:
  • 6-12 years of product training experience.
  • Any industry background with product training delivery to 1 or more global customer exposure is a plus.
  • Excellent communication skills.
  • OCM experience for software/procurement deployments is a plus (not Incident Management).
  • Change Management certification is an added advantage.
  • Excellent training delivery skills (TTT certified preferred).
  • High degree of self-motivation and strong orientation toward teamwork.
  • Strong grasp of written and spoken English.
  • Time Management & Effective Prioritization.
  • Ability to understand how businesses work, have excellent analytical and solution-driven approach.
  • Qualification: Any graduate/Post graduate can apply. Additional certifications in product training would be an added advantage.
About Us:

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. We have been consistently recognized by Gartner, Forrester, and other analysts for our Source to Pay integrated suite. Our software is powered by the revolutionary Merlin AI Suite, which takes over tactical tasks and empowers procurement and AP officers to focus on strategic projects.

We help enterprises drive real savings, reduce risks, and boost compliance, and our seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization. Start your #CognitiveProcurement journey with us, as you are #MeantforMore

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