Senior Technical Network Support Specialist

3 days ago


Tiruppur, Tamil Nadu, India beBeeNetwork Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Title

You will work with valued customers to address complex post-sales concerns. As a critical thinker, you can understand and resolve technical issues through effective communication.

Key Responsibilities
  • Provide technical support to customers and partners
  • Handle escalations from front line and Tier 2 teams
  • Configure, troubleshoot, and provide best practices to customers
  • Manage support cases for timely resolution and follow-ups
  • Isolate faults and perform root cause analysis
  • Publish technical documentation and review training materials
  • Work with engineering on filling bugs and feature requests
  • Lead case swarming and training sessions
Requirements
  • More than 5 years of customer-facing experience
  • Expertise in Remote Access VPN solutions and network security protocols
  • Experience working with Firewall Central Management Systems and multi-factor authentication
  • Strong knowledge of Security services and ability to debug complex networks
  • Excellent written and verbal English communication skills


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