Technical Support Specialist for Oracle Products
2 weeks ago
We are seeking a highly skilled and experienced Senior Technical Support Analyst to join our Oracle Support team. As a key member of our team, you will provide technical support to our customers, Original Equipment Manufacturers (OEMs), and Resellers for Oracle products, including Fusion SCM Cloud and Enterprise Business Applications.
Key Responsibilities:- Provide technical support and troubleshooting for Oracle products, including Fusion SCM Cloud and Enterprise Business Applications.
- Collaborate with development teams to resolve complex technical issues and improve product quality.
- Develop and maintain technical documentation, knowledge base articles, and other training materials.
- Work closely with customers, OEMs, and Resellers to ensure successful product implementation and ongoing support.
- Participate in on-call rotations and provide 24/7 support for critical issues.
- Minimum 4 years of experience in technical support, implementation, consulting, or development for enterprise business applications.
- Extensive knowledge of Oracle products, including Fusion SCM Cloud and Enterprise Business Applications.
- Strong diagnostic and problem-solving skills, with ability to analyze complex technical issues and develop effective solutions.
- Excellent communication and interpersonal skills, with ability to work effectively with customers, OEMs, Resellers, and development teams.
- Ability to work independently and as part of a team, with minimal supervision.
- Object-oriented design concepts and Java programming experience.
- Experience with Oracle ADF and other web application frameworks.
- Proficiency in SQL and database configuration.
- In-depth understanding of at least one database platform (Oracle, SQL Server, DB2).
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced technical professional looking for a challenging and rewarding role, please submit your application.
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