Senior Support Specialist for Oracle Field Service Cloud

3 weeks ago


Hyderabad, Telangana, India Oracle Full time

Job Description:

As a Senior Support Specialist for Oracle Field Service Cloud, you will be responsible for delivering post-sales support and solutions to our customers. Your focus will be on resolving non-technical customer inquiries and technical questions regarding our Electronic Support Services. You will be the primary point of contact for customers and will facilitate relationships between Support and other internal Oracle employees.

Key Responsibilities:

  • Provide post-implementation support to customers using Oracle Field Service
  • Solve problems creatively and adapt to varying customer situations
  • Communicate and collaborate with external and internal customers to analyze information needs and functional requirements
  • Develop resolutions to customer problems and work with engineering to ensure they are integrated and tested

Requirements:

  • Bachelor's degree in Information Technology, Computer Engineering, Business, or related field
  • At least 4 years of experience as a Support Engineer or Business System Analyst
  • Experience with XML, JSON, SOAP, and REST APIs, or previous experience working with SaaS products
  • Strong communication and problem-solving skills

Preferred Qualifications:

  • Experience in the workforce management industry and/or with HCM, SCM, ERP, and/or CRM systems
  • Knowledge of software development, testing, debugging, documentation, and solving

About the Role:

This is a challenging and rewarding role that requires strong technical skills and excellent communication abilities. If you are a motivated and self-starter who enjoys working with people and technology, we encourage you to apply.



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