Oracle Retail Support Specialist
2 weeks ago
Oracle Retail Support Specialist - Senior Software Engineer
This challenging position puts you at the forefront of interactions with Oracle Retail application's customers. As a Senior Software Engineer, you will be responsible for:
Key Responsibilities:
- Providing support on the Oracle Retail solutions
- Managing and resolving Service Requests logged by customers
- Managing customer expectations through the Service Request lifecycle in accordance with Oracle's global standards
- Operating in line with Bug Diagnosis and Escalation/ Development Bug guidelines in resolution of Bug related Service Requests
- Reducing escalations
- Maintaining product expertise in assigned cluster
- Contributing to Knowledge Management content's creation and maintenance
- Participating in Root Cause/ Corrective Action defined within the product area in order to further enhance the customer experience and improve the Oracle product
- Maintaining an up-to-date and in-depth knowledge of new products released in the market for the given product area
Requirements:
- Proven experience in an application software environment working with Oracle Retail Applications and/ or Oracle Applications. Support for IT applications is an advantage
- Knowledge of relational DB models, SQL and PL/SQL
- 5 – 10 years of experience in functional modules, expertise at least in 2 modules
- Desirable: Experience in Retail or Manufacturing disciplines of Merchandise/Materials Planning, Financial Planning, Forecasting, Replenishment, Warehouse Distribution, and Store Operations
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