Oracle Financial Support Professional
2 weeks ago
Job Overview
As a member of the Support organization at Oracle, you will be responsible for delivering post-go live support and solutions to the Oracle customer base in China. Your focus will be on resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.
Key Responsibilities
You will serve as a primary point of contact for customers, facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Responsibilities include providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests.
Requirements
Must have good understanding of Oracle eBiz Financials and SaaS ERP capabilities. Strong Financial business processes knowledge and concepts are required. Implementation/Support experience on EBS Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA is necessary. Ability to relate the product functionality to business processes and offer implementation advice to customers is essential.
Personal Attributes
We are looking for a self-driven and result-oriented individual with strong problem-solving skills, customer support and relation skills, effective communication skills, and a focus on relationships. The ideal candidate will be a team player with a willingness to learn new things and share them with others.
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