Technical Support Expert for Oracle Hospitality Solutions
11 hours ago
About the Role:
As a Technical Support Expert for Oracle Hospitality Solutions, you will be responsible for delivering post-sales support and solutions to our global customer base. This includes fielding and resolving technical customer inquiries via phone and electronic means, as well as providing guidance and resolution on a wide range of technical issues.
About You:
We are seeking an experienced IT professional with a strong background in supporting hospitality software products, particularly Oracle MICROS product suite. You will have excellent communication and problem-solving skills, with the ability to work effectively in a team environment. Proficiency in SQL and experience working with automated support management tools is also essential.
Your Key Responsibilities:
- Provide technical support to customers via phone, email, and remote tools
- Document solutions and provide dependable and timely resolution to all product-related technical issues
- Liaise with domain experts in the regional office on client requests for enhancements and development
- Work with customers to ensure that contractual service expectations are exceeded
- Perform other duties as requested or deemed appropriate
Requirements:
- Minimum 3 years' IT support experience preferably in installing/configuring/supporting/administering food and beverage management software products
- Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A)
- Working knowledge of networks, PCs, and troubleshooting installation issues
- Knowledge of payment processing systems and technologies
- Familiarity with operating systems (2003, 2008, XP, Oracle, and VM Ware)
- SQL experience (preferred)
- Previous experience working with an automated support management and tracking tool in a support center environment
Benefits:
Oracle offers a highly competitive salary package, including a base salary of $80,000 per annum, plus benefits such as medical, life insurance, and access to retirement planning. We also offer opportunities for career growth and professional development, as well as a dynamic and inclusive work environment.
About Oracle:
At Oracle, we believe that innovation starts with diversity and inclusion. We are committed to creating a workforce where all individuals can do their best work. If you share our passion for innovation and customer success, we encourage you to apply for this exciting opportunity.
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