Technical Support Expert for Oracle Hospitality Solutions

11 hours ago


Hyderabad, Telangana, India Oracle Full time

About the Role:

As a Technical Support Expert for Oracle Hospitality Solutions, you will be responsible for delivering post-sales support and solutions to our global customer base. This includes fielding and resolving technical customer inquiries via phone and electronic means, as well as providing guidance and resolution on a wide range of technical issues.

About You:

We are seeking an experienced IT professional with a strong background in supporting hospitality software products, particularly Oracle MICROS product suite. You will have excellent communication and problem-solving skills, with the ability to work effectively in a team environment. Proficiency in SQL and experience working with automated support management tools is also essential.

Your Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote tools
  • Document solutions and provide dependable and timely resolution to all product-related technical issues
  • Liaise with domain experts in the regional office on client requests for enhancements and development
  • Work with customers to ensure that contractual service expectations are exceeded
  • Perform other duties as requested or deemed appropriate

Requirements:

  • Minimum 3 years' IT support experience preferably in installing/configuring/supporting/administering food and beverage management software products
  • Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A)
  • Working knowledge of networks, PCs, and troubleshooting installation issues
  • Knowledge of payment processing systems and technologies
  • Familiarity with operating systems (2003, 2008, XP, Oracle, and VM Ware)
  • SQL experience (preferred)
  • Previous experience working with an automated support management and tracking tool in a support center environment

Benefits:

Oracle offers a highly competitive salary package, including a base salary of $80,000 per annum, plus benefits such as medical, life insurance, and access to retirement planning. We also offer opportunities for career growth and professional development, as well as a dynamic and inclusive work environment.

About Oracle:

At Oracle, we believe that innovation starts with diversity and inclusion. We are committed to creating a workforce where all individuals can do their best work. If you share our passion for innovation and customer success, we encourage you to apply for this exciting opportunity.



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