Technical Customer Support Specialist

3 weeks ago


Hyderabad, Telangana, India Oracle Full time

Main Responsibilities

  • Deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
  • Field and resolve post-sales non-technical customer inquiries via phone and electronic means and technical queries regarding the use of and fix for our Electronic Support Services.
  • Act as a main point of contact for customers, facilitating relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and increased issues.

Key Skills and Abilities

  • Minimum 4 years' Hotel IT experience installing/configuring/supporting/administering food and beverage management software products like Oracle Simphony, RES 3700, 9700.
  • Strong desire to deliver high-quality customer service.
  • Excellent written and verbal communication skills in English.
  • Excellent problem-solving skills.
  • Ability to effectively manage multiple tasks.
  • Strong organizational skills.


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