Technical Customer Support Specialist
3 weeks ago
Main Responsibilities
- Deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
- Field and resolve post-sales non-technical customer inquiries via phone and electronic means and technical queries regarding the use of and fix for our Electronic Support Services.
- Act as a main point of contact for customers, facilitating relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and increased issues.
Key Skills and Abilities
- Minimum 4 years' Hotel IT experience installing/configuring/supporting/administering food and beverage management software products like Oracle Simphony, RES 3700, 9700.
- Strong desire to deliver high-quality customer service.
- Excellent written and verbal communication skills in English.
- Excellent problem-solving skills.
- Ability to effectively manage multiple tasks.
- Strong organizational skills.
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