Customer Support Specialist

18 hours ago


Thrissur, Kerala, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

Job Overview

We are seeking a seasoned professional to fill the role of Customer Support Executive. The ideal candidate will possess excellent communication skills, be detail-oriented, and have a strong understanding of customer service principles.

Key Responsibilities:

  • Manage customer inquiries related to GST, e-waybill, and insurance.
  • Process billing accurately and efficiently in compliance with E-Invoicing rules.
  • Support sales team members during their absence.
  • Coordinate dispatch schedules and update customers on delivery timelines.
  • Issue Proforma Invoices and follow up on payments.
  • Liaise with CHA for import/export clearance and share required documents.

Required Skills and Qualifications:

  • 5-10 years of experience in customer support and GST invoicing.
  • Excellent communication and problem-solving skills.
  • Able to work independently and as part of a team.

Benefits:

  • Opportunity to work with a dynamic team.
  • Professional growth and development opportunities.

Others:

  • Maintain accurate records of sales, payments, and dispatches.
  • Prepare regular performance and inventory reports.


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