
Customer Support Specialist
4 days ago
We seek a dedicated Support Associate to fill this position.
The ideal candidate will have excellent English communication skills, both written and spoken. A minimum of 1-2 years of proven experience in customer support is required.
Key Responsibilities:
- Respond promptly and effectively to student inquiries through various channels.
- Provide accurate information about courses and policies.
- Proactively reach out to students to understand and address their concerns.
- Monitor and evaluate student feedback and ratings to identify areas for improvement.
- Stay up-to-date with the company's course offerings, updates, and promotions.
- Collaborate closely with the product team to address gaps based on student feedback.
Requirements:
- Bachelor's degree in business administration or relevant field.
- Minimum 1 year of experience in a customer support position.
- Excellent English communication skills.
- Proficiency in Google Sheets and Docs and customer support software.
- Good understanding of management practices and techniques.
This role requires exceptional communication, problem-solving, and time management skills. If you are a motivated individual who enjoys working in a fast-paced environment, we encourage you to apply.
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