Customer Support Specialist

4 days ago


Thrissur, Kerala, India beBeeSupport Full time ₹ 40,00,000 - ₹ 60,00,000
Job Description

We seek a dedicated Support Associate to fill this position.

The ideal candidate will have excellent English communication skills, both written and spoken. A minimum of 1-2 years of proven experience in customer support is required.

Key Responsibilities:

  1. Respond promptly and effectively to student inquiries through various channels.
  2. Provide accurate information about courses and policies.
  3. Proactively reach out to students to understand and address their concerns.
  4. Monitor and evaluate student feedback and ratings to identify areas for improvement.
  5. Stay up-to-date with the company's course offerings, updates, and promotions.
  6. Collaborate closely with the product team to address gaps based on student feedback.

Requirements:

  • Bachelor's degree in business administration or relevant field.
  • Minimum 1 year of experience in a customer support position.
  • Excellent English communication skills.
  • Proficiency in Google Sheets and Docs and customer support software.
  • Good understanding of management practices and techniques.

This role requires exceptional communication, problem-solving, and time management skills. If you are a motivated individual who enjoys working in a fast-paced environment, we encourage you to apply.



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