
Global Customer Support Specialist
3 days ago
We are seeking a highly skilled Customer Support Executive to join our team.
Job Description:
- Handle international customer calls efficiently and professionally.
- Understand customer needs and provide suitable solutions.
- Troubleshoot issues and escalate complex problems when necessary.
- Follow call handling protocols and maintain high-quality standards.
- Maintain accurate records of interactions.
- Meet performance targets (KPIs) for customer satisfaction, call handling time, and resolution.
Responsibilities:
- Provide exceptional customer service through effective communication and problem-solving skills.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Work collaboratively with cross-functional teams to resolve customer complaints and issues.
- Stay up-to-date with industry trends and best practices in customer support.
Requirements:
- Excellent English communication skills.
- Possess strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Proficient in using technology and software applications.
Benefits:
- Competitive salary range: 27K – 35K CTC per month.
- Performance-based incentives.
- Opportunities for growth and professional development.
Location:
{location}
Language Requirements:
Excellent English communication skills required.
Number of Positions:
50+
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